Thank you for choosing OCIMUS AYURVEDA MARKETING PRIVATE LIMITED. as your preferred onlineclothing, artificial accessories and kitchen store. We are committed to providing you with a seamless and enjoyable shopping experience. Please read our order policy carefully, as it outlines important information regarding placing orders, order fulfillment, and delivery.

1. Order Placement

Account Registration: To place an order, customers may be required to create an account on our website. You must provide accurate, up-to-date information when registering or placing an order.

Order Process: By placing an order, you agree to purchase the selected products at the prices listed and under the terms of this policy. Orders can be placed by selecting items and proceeding through the checkout process.

Product Availability: All products are subject to availability. While we make every effort to ensure the availability of listed products, some items may go out of stock unexpectedly. In such cases, we will notify you promptly and offer alternatives or a refund.

2. Order Confirmation

After placing your order, you will receive an order confirmation email, which includes the details of your purchase (order number, items purchased, and shipping information).

This confirmation does not constitute acceptance of your order but is an acknowledgment that we have received your request.

3. Payment

Accepted Payment Methods: We accept a variety of payment methods, including but not limited to credit cards (Visa, MasterCard, etc.), debit cards, and secure online payment platforms. Payment will be processed at the time of order placement.

Payment Authorization: All payments are subject to authorization by the payment processor. If your payment is declined or authorized for a lower amount, we will inform you immediately, and your order will not be processed.

Currency: All transactions are processed in INR.

4. Order Fulfillment and Shipping

Processing Time: Orders are typically processed within 3- 7 days, subject to product availability and order volume. You will receive an email notification when your order has been shipped.

Shipping Methods and Costs: Shipping fees are calculated at checkout based on your location, the size of your order, and the shipping method chosen. We offer various shipping options, including standard and expedited shipping.

Delivery Time: Estimated delivery times will be provided at checkout. Delivery times may vary based on your location, shipping method, and external factors such as customs processing or unforeseen delays.

Order Tracking: Once your order has shipped, you will receive tracking information to monitor its progress. You can track your order on our website or via the courier service used

5. Order Modifications

Before Shipment: If you need to make changes to your order (e.g., change the shipping address, modify item quantities, or cancel an item), please contact us immediately. We will do our best to accommodate any changes, but please note that once an order is processed for shipment, modifications may not be possible.

After Shipment: Once an order has been shipped, it is considered final, and any modifications will require following our return and exchange procedures.

6. Cancellations

Before Shipment: Orders can be canceled before shipment. To cancel an order, please contact us as soon as possible. We will process the cancellation and issue a full refund, subject to order status.

After Shipment: Once your order has shipped, cancellation is no longer possible, and you will need to follow our return or exchange policy for eligible items.

7. Return and Refund Policy

Returns: If you are not satisfied with your purchase, we accept returns within 7 days from the delivery date, subject to our Return Policy. Items must be in their original condition, unworn, unwashed, and with original tags intact.

Refunds: Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Refunds will typically be processed within 14 business days.

Non-Refundable Items: Sale items, clearance items, personalized or customized products, and used or damaged items (unless due to manufacturing defects) are not eligible for a refund.

8. Order Disputes

If there are any issues or disputes regarding your order (such as incorrect items, missing items, or delays), please contact us within 7 days of delivery. We will investigate the issue and resolve it promptly.

9. Privacy and Security

Privacy Protection: We respect your privacy. All personal and payment information provided during the order process is securely processed and stored in accordance with our Privacy Policy.

Data Security: We use encryption and other security measures to ensure your data is protected when placing an order on our website.